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	<title>Mobile Manifesto &#187; fraud</title>
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	<link>http://blog.MobileStrategyPartners.com</link>
	<description>Strategic insight into mobile commerce</description>
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		<title>Jailbreak Simplicity Threatens Mobile Banking</title>
		<link>http://blog.MobileStrategyPartners.com/2010/08/05/jailbreak-simplicity-threatens-mobile-banking/</link>
		<comments>http://blog.MobileStrategyPartners.com/2010/08/05/jailbreak-simplicity-threatens-mobile-banking/#comments</comments>
		<pubDate>Fri, 06 Aug 2010 03:56:33 +0000</pubDate>
		<dc:creator>John Britton</dc:creator>
				<category><![CDATA[mobile banking]]></category>
		<category><![CDATA[mobile commerce]]></category>
		<category><![CDATA[Mobile Security]]></category>
		<category><![CDATA[attack]]></category>
		<category><![CDATA[exploit]]></category>
		<category><![CDATA[fraud]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[jailbreak]]></category>
		<category><![CDATA[jailbreaking]]></category>
		<category><![CDATA[Unofficial iPhone Dev Team]]></category>
		<category><![CDATA[virus]]></category>

		<guid isPermaLink="false">http://blog.MobileStrategyPartners.com/?p=964</guid>
		<description><![CDATA[Previously, users wanting to jailbreak their phone would have to download a file, jump through some hoops and 30-40 minutes later their Phone would be free. Unfortunately, after the jailbreak, all of their applications were gone and they would have to reinstall everything from scratch. Each upgrade required repeating the entire painful process.

The old process worked by bypassing Apple's signing process. It was not something my mom would have ever attempted to try on her own. The new jailbreak method exploits a vulnerability in Safari and is super simple. You can now jailbreak your phone by simply connecting to a website and swiping your finger. The only solution is for Apple to provide some sort of virus protection framework and to help train users to protect themselves as we've done with phishing on the Internet.]]></description>
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<p><a href="http://blog.MobileStrategyPartners.com/wp-content/uploads/2010/08/jailbreak.jpg"><img class="alignleft size-full wp-image-967" style="margin: 10px;" title="jailbreak" src="http://blog.MobileStrategyPartners.com/wp-content/uploads/2010/08/jailbreak.jpg" alt="iPhone jailbreak" width="300" height="281" /></a><em>[Editor's Note: The following is a guest blog by John Britton an engineer at Good Technology and formerly at mFoundry. The following is John's personal commentary and does not represent the opinion of any organization or individual]</em></p>
<p>Last week the U.S. Federal government blessed mobile phone jailbreaking as legal &#8212; that is, unlocking a phone without carrier and/or manufacturer approval.  Everyone that has ever jailbroke their iPhone said &#8220;Thank you.&#8221;</p>
<p>Earlier this week the Unofficial iPhone Dev Team, the de facto iPhone jailbreak providers, released a new method for jailbreaking iPhones. The simplicity of their last jailbreak set off proverbial alarms across the mobile security and risk management community.</p>
<p>Previous jailbreak methods were cumbersome and idiosyncratic. Previously, users wanting to jailbreak their phone would have to download a file, jump through some hoops and 30-40 minutes later their Phone would be free. Unfortunately, after the jailbreak, all of their applications were gone and they would have to reinstall everything from scratch. Each upgrade required repeating the entire painful process.</p>
<p>The old process worked by bypassing Apple&#8217;s signing process. It was not something my mom would have ever attempted to try on her own.</p>
<p>The new jailbreak method exploits a vulnerability in Safari and is super simple. You can now jailbreak your phone by simply connecting to a website and swiping your finger. (If you want to see it, the site is: <a title="Jailbreak iPhone mobile site" href="http://www.jailbreakme.com" target="_blank">http://www.jailbreakme.com</a>)</p>
<p>The whole process takes about 3 minutes and leaves all of your applications in place. It is a no fuss no muss approach and something my mom could do to be one of the cool kids.</p>
<p>To the credit of the jailbreak team they also included a patch to warn jailbreakers that encounter this exploit in the future.</p>
<p>Apple has currently released a rather vague statement about the approach:</p>
<p><em>&#8220;We&#8217;re aware of this reported issue, we have already developed a fix and  it will be available to customers in an upcoming software update.&#8221;</em></p>
<p>The exploit is huge. It is only a matter of time before someone with sinister motives decides to exploit the issue for their own gain.  These bad guys could simply trick iPhone users onto navigating to their site or attaching a file to an email that once opened, quietly jailbreaks their phone.</p>
<p>Once the process is complete the phone would look and feel just like nothing happened at all. Except now, maybe the iPhone secretly has key logger software installed that steals usernames and passwords from mobile banking. Or maybe the hacker can hijack a browser session to go where they want it to go and not where users expect to go. Usernames, passwords, financial information including balances and name of banks can all be siphoned off to someone who wants to take money. The bad guy could even look at your anti-phishing site keys.</p>
<p>I hate to state the obvious but this is really, really bad.</p>
<p>Banks and software vendors can do little in their applications to prevent these types of attacks, but they are left to foot the bill for the attack. The bad guy would look and act just like the authentic user.</p>
<p>This problem isn&#8217;t just with native iPhone applications.  It also affects browser-based banking on the iPhone. The really advanced bad guy will also find ways to manipulate some of the more advanced SMS based banking.</p>
<p>I have now stopped mobile banking from my iPhone.</p>
<p>Bankers and consumers need to let Apple know that mobile banking and mobile payments need secure platforms. <a title="Apple Mobile Payments NFC patent" href="http://www.nearfieldcommunicationsworld.com/2010/04/08/33341/apple-to-build-mobile-payments-business-around-itunes-credits/" target="_blank">Apple wants to take advantage of mobile payments</a> on their devices. They want to provide the next generation tools for all of us. Apple needs to provide strong protection for the sensitive data passing through iPhones around the world.</p>
<p>Without Apple-provided protection, the only recourse would be to remove their iPhone apps from the App Store and demand that Apple use the kill switch to remotely remove mobile bank apps from end user iPhones. Banks would also need to block all iPhone based browser traffic.</p>
<p>Of course, this is impossible. Mobile banking has already gone mainstream. Mobile commerce has as well. Furthermore iPhones are used by key executives with sensitive information throughout the world&#8217;s businesses.</p>
<p>The only true fix to this problem must come from Apple.  They need to patch the exploit quickly.  Apple needs to work with the banks and the security industry to vigilantly protect and continue to grow the opportunities that are in front of us all.</p>
<p>David Eads mentioned previously on this blog that code reviews for mobile applications should be standard fare.  Financial institutions must be vigilant in teaching their customers and members about staying current with software updates.  A couple of steps that you can take to protect yourself and you customers is to encouraged your customers to upgrade to the latest iPhone OS when Apple releases it.  You can also modify your terms of service to require that fraud protection is only valid if their mobile banking devices have the latest versions of the vendors operating systems and are using it in accordance with the hardware and carrier provisions.</p>
<p>Send David questions about this and I will be back next week to answer your questions on mobile security.</p>
<p>Written from my newly jailbroken iPhone 3GS with mobile banking applications uninstalled.</p>
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		<item>
		<title>Mobile Fraud: More needs to be done</title>
		<link>http://blog.MobileStrategyPartners.com/2009/10/21/mobile-fraud-more-needs-to-be-done/</link>
		<comments>http://blog.MobileStrategyPartners.com/2009/10/21/mobile-fraud-more-needs-to-be-done/#comments</comments>
		<pubDate>Wed, 21 Oct 2009 21:23:17 +0000</pubDate>
		<dc:creator>David Eads</dc:creator>
				<category><![CDATA[mobile banking]]></category>
		<category><![CDATA[Mobile Security]]></category>
		<category><![CDATA[Ameritrade]]></category>
		<category><![CDATA[AMTD]]></category>
		<category><![CDATA[brokerage]]></category>
		<category><![CDATA[E*Trade]]></category>
		<category><![CDATA[E*Trade Mobile Pro]]></category>
		<category><![CDATA[fraud]]></category>
		<category><![CDATA[stock trading]]></category>
		<category><![CDATA[TD Ameritrade]]></category>

		<guid isPermaLink="false">http://blog.MobileStrategyPartners.com/?p=338</guid>
		<description><![CDATA[Mobile financial service applications are spreading rapidly and are generally secure. However, I don't see evidence of institutions monitoring and protecting the mobile channel as diligently as other channels.
Hackers will certainly start targeting mobile banking and mobile stock trading applications as adoption increases. Furthermore, there are more opportunities for exploits because of mobile platform fragmentation.]]></description>
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<div class="wp-caption alignleft" style="width: 229px"><img title="E*Trade Mobile Pro Mobile Stock application" src="https://a248.e.akamai.net/n/248/1777/20091008.0/www.etrade.com/images/prospect/mobile/iphone_preview_accounts.jpg" alt="E*Trade Mobile Pro is a finance app I use often." width="219" height="459" /><p class="wp-caption-text">E*Trade Mobile Pro</p></div>
<p>Mobile financial service applications are spreading rapidly and are generally secure. However, I don&#8217;t see evidence of institutions monitoring and protecting the mobile channel as diligently as other channels.</p>
<p>Hackers will certainly start targeting mobile banking and mobile stock trading applications as adoption increases. Furthermore, there are more opportunities for exploits because of mobile platform fragmentation.</p>
<p>When a major attack happens, it will be well publicized and it will likely slow adoption while the public reconsiders their safety. I will be purposefully vague here to avoid providing any roadmaps or ideas to bad guys.</p>
<p>For example, many organizations use fraud detection software on web applications to look for suspicious activity and limit both losses and risk. Often fraud detection software also preserves evidence in the event the fraud is real. For web sites, this type of software is almost as commonly deployed as firewalls and routers.</p>
<p>Organizations have been suspiciously silent on the protections they&#8217;re deploying, which is unlike historical ecommerce behavior. Are companies actively monitoring the traffic from mobile enabled accounts to ensure new types of fraudulent activity aren&#8217;t occurring?</p>
<p>TD Ameritrade provides a third-party stock trading application (Mobitrade) that optionally lets you save your username and password in the application, thus providing access without a username and password. (E*Trade pictured here, requires a password to see account data). While this option is convenient, the risks are bound to outweigh the reward.</p>
<p>In the case of TD Ameritrade, users can&#8217;t execute trades using the Mobitrade application. However, account balances, positions, stocks owned and watched are all sensitive information thieves can use to commit crimes through other channels.</p>
<p>Providing separate applications on separate platforms also increases the effort required to keep security holes plugged. Many institutions are considering supporting mobile applications on iPhone, Android, Blackberry and potentially other mobile operating systems in addition to their mobile web and SMS-based systems. Each production release of each product version runs the risk of containing a vulnerability. It&#8217;s all just software.</p>
<p>Organizations must keep the details of their security infrastructure secret to prevent circumvention of those protections. However, organizations need to perform detailed risk assessments of the mobile channel and deploy protections that are at least as strong as protections to online and ATM channels. The security vendors usually ensure the world knows what companies are using their technology.</p>
<p>The silence on mobile security is deafening.</p>
<p>(Disclosure: I have accounts with both TD Ameritrade and E*Trade. I own TD Ameritrade stock (NYSE: AMTD) and have done work for them in the past. This article DOES NOT imply that E*Trade, TD Ameritrade, or any other company are lacking any particular security measure or that I have knowledge of their specific security measures.)</p>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Is Mobile Banking Safe?</title>
		<link>http://blog.MobileStrategyPartners.com/2009/09/14/is-mobile-banking-safe/</link>
		<comments>http://blog.MobileStrategyPartners.com/2009/09/14/is-mobile-banking-safe/#comments</comments>
		<pubDate>Mon, 14 Sep 2009 18:05:33 +0000</pubDate>
		<dc:creator>David Eads</dc:creator>
				<category><![CDATA[Mobile Security]]></category>
		<category><![CDATA[fraud]]></category>
		<category><![CDATA[fraud detection]]></category>
		<category><![CDATA[fraud prevention]]></category>
		<category><![CDATA[mobile banking]]></category>

		<guid isPermaLink="false">http://blog.MobileStrategyPartners.com/?p=233</guid>
		<description><![CDATA[Mobile Banking CAN be as secure or more secure than traditional online banking. The safety of your money depends upon how your bank chooses to implement mobile banking. Like many other products, some mobile banking solutions are more secure than others. ]]></description>
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<p><!--INFOLINKS_ON--></p>
<div>
<p>Mobile banking is a popular product that banks and credit unions are increasingly offering to their customers.</p>
<p>Many consumers are concerned about the safety of mobile banking, however. A January 2009 study by Javelin Strategy &amp; Research found that 73% of consumers feared that hackers could remotely access their phones. As the number of mobile banking users increases, hackers are likely to targeting mobile banking solutions.</p>
<p>Mobile Banking CAN be as secure or more secure than traditional online banking. The safety of your money depends upon how your bank chooses to implement mobile banking. Like many other products, some mobile banking solutions are more secure than others.</p>
<p>The following are some key safety features to look for:</p>
<ul>
<li><strong>128-bit Encryption</strong> &#8211; This means bad guys can&#8217;t look at the data flowing between your phone and your bank. Most solutions use the same type of protection web browsers use for online banking.</li>
</ul>
<ul>
<li><strong>Bank protection in the event of fraud</strong> &#8211; Like online banking and debit cards, many banks promise to protect you in the event of a loss from a hacker attack on mobile banking. You need to read your bank&#8217;s terms and conditions carefully when you enroll for mobile banking to be sure.</li>
<li><strong>Bank-specific username &amp; password</strong> &#8211; Make sure the credentials you use to log into mobile banking are unique to your bank and are controlled by the bank and not a third-party. (See PIN Vault below).</li>
<li><strong>Multi-factor authentication </strong>- This means the bank requires more than just a username and password to gain access to the system. This is often described as &#8220;something you have and something you know.&#8221; Often your phone itself is the additional &#8220;something you have.&#8221; This feature can make mobile banking more secure than many online banking products.</li>
<li><strong>Lockout &amp; timeout capabilities</strong> &#8211; Make sure you can disable access to your bank account if your phone is lost or stolen. Also make sure your session is automatically disconnected after a few minutes of inactivity.</li>
</ul>
<p>Some things to watch out for:</p>
<ul>
<li><strong>SMS Links</strong> &#8211; Text based banking (also known as SMS) is very popular, but like email, hackers can trick you by sending fake messages that look like they&#8217;re from your bank but actually connect to computers controlled by the bad guys. Like email, <span style="text-decoration: underline;">never</span> click on a link in an SMS message from your bank.</li>
<li><strong>PIN Vaults</strong> &#8211; Some mobile banking solutions share the mobile banking username and password across multiple institutions. This is sometimes called a &#8220;PIN Vault.&#8221; While it makes it easier to log in, it can pose a significant risk. The PIN is often stored at a third-party location like the phone company or the software provider. The single PIN also would provide hackers access to ALL the accounts the PIN is works with if the hackers were able to break in.</li>
<li><strong>SMS Transactions</strong> &#8211; There is no security around text (SMS) messages. Text messages are sent without any encryption. Imagine a text message like a note on a post card. Anyone near the message can see it. In fact, many people rarely delete text messages from their phone. Therefore, if bad guys were to get your phone, they could look at all the text messages you have sent or received. Make sure text messages have no sensitive information hackers can use to steal from you.</li>
<li><strong>WAP 1.0 Mobile Internet Pages</strong> &#8211; Some older phones with web browsers use a technology called WAP 1.0. This technology turned out to have a security flaw dubbed &#8220;The WAP Gap&#8221; because the data was unencrypted and re-encrypted at points along the way. Most modern mobile web browsers now use newer technology.</li>
</ul>
<p>Mobile Banking can be safe, convenient, and possibly even fun. However, make sure you are careful about the products you use and know your rights. Make sure you are absolutely certain of the identity of a web page before providing any sensitive information.</p>
<p>(I originally wrote this content as an article in Articles Base <a onclick="pageTracker._trackPageview('/exit/link/3979219026')" rel="nofollow" href="http://bit.ly/1MPuTa" target="_blank">http://bit.ly/1MPuTa</a> )</div>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Mobile as fraud prevention</title>
		<link>http://blog.MobileStrategyPartners.com/2009/07/29/mobile-as-fraud-prevention/</link>
		<comments>http://blog.MobileStrategyPartners.com/2009/07/29/mobile-as-fraud-prevention/#comments</comments>
		<pubDate>Wed, 29 Jul 2009 17:22:08 +0000</pubDate>
		<dc:creator>David Eads</dc:creator>
				<category><![CDATA[mobile banking]]></category>
		<category><![CDATA[Mobile Security]]></category>
		<category><![CDATA[consumers]]></category>
		<category><![CDATA[Enterprise Mobility]]></category>
		<category><![CDATA[fraud]]></category>
		<category><![CDATA[fraud detection]]></category>
		<category><![CDATA[fraud prevention]]></category>
		<category><![CDATA[Harris Interactive]]></category>
		<category><![CDATA[James Van Dyke]]></category>
		<category><![CDATA[Javelin Research]]></category>
		<category><![CDATA[online banking]]></category>
		<category><![CDATA[poll]]></category>
		<category><![CDATA[Security]]></category>

		<guid isPermaLink="false">http://davideads.wordpress.com/?p=50</guid>
		<description><![CDATA[Frequent use of mobile banking has the potential to reduce fraud, despite persistent security concerns by consumers.]]></description>
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<p>James Van Dyke at Javelin Research posted a very interesting stat on his <a href="http://www.javelinstrategy.com/2009/07/24/new-way-of-looking-at-online-banking-safety/">blog</a>. The fraud-to-fraud detection ratio in online banking is 2:5. For every two instances of OLB fraud, five were caught by using OLB.</p>
<p>Mobile Banking has the potential to have an even stronger ratio because users have quicker, easier and more frequent access to their account information. That is of course, only if the mobile banking solution is secure and easy to use.</p>
<p>This is an interesting angle because Security is often cited as a key concern by consumers. A recent poll by <a href="http://www.cloudmark.com/en/company/release.html?release=2009-06-23-01">Harris Interactive</a> found that nearly 2/3 of consumers felt their phone was too insecure to do activities like mobile banking.</p>
<p>The mobile industry clearly needs to better communicate and demonstrate the security and benefits of their solutions to consumers.</p>
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