The Power of Everyday Mobile
I went home this weekend for my high school reunion in Central Kentucky. It was a blast. I think all the predictable sitcom reunion situations — both drama and comedy — occurred, but this time in real life.
As would be expected, everyone showed pictures of their children. However, I don’t recall a single person actually pulling a paper picture from their purse or wallet. Everyone showed pictures using their phone. Of course lots of people also took pictures using their phone.
As in high school, we all have ended up in different socio-economic levels. Some of us went to college, some of us didn’t. Some of us moved away, some of us stayed. I suspect there are wide variations in income. However, mobile phones are a key part of all our lives and contain some of the most precious information we have.
This is where the value of mobile lies. People have much more intimate relationships with their phones and phones are with people wherever they go. People can count on having their phone with them whenever they need something, and increasingly we can count on the phone to be aware of where the phone and its owner are at any given time.
Organizations that figure out how these new layers of context fit in with their product and their consumers’ lives will profit from mobile. Organizations that put out a mobile web site because it’s cheap and easy, very likely will not.
It’s not that mobile web sites don’t have value. They do. However, having a mobile web site is just the first step toward mobility, not the end-game. Mobile web sites ensure that, with a bit of work, almost anyone can reach your information when they really need it. In most cases, it doesn’t mean that it’s easy or something they enjoy doing over and over.
Organizations have to find ways for consumers to instantaneously connect their lives with your products when they whip out their phone on a whim. The benefits of this are numerous: better brand perception, better brand awareness, better word-of-mouth, more customer loyalty. In many cases, this connection can be a sales or advertising opportunity that increases revenue and/or adds customers.
Throwing together a small copy of your website that fits the dimensions of any phone is not a mobile strategy. It’s a part of your implementation.